Clients are welcome to visit our offices during business hours, to collect their carnet, or for advice and support.
Our offices, close to Heathrow and the M25, are open from 9:00 am to 5:30 pm, Monday to Friday. All clients are welcome to arrange to collect their ATA Carnet in person, or to send their own courier.
We will ensure a secure handover, with any required checks carried out and documents signed for. The ATA Carnet will have been fully prepared, according to your unique requirements and examined for accuracy.
A visit in person can also be helpful to anyone concerned about using a carnet, or related procedures. Our staff are on hand and happy to spend time with you, running through needs for your journey.
Dynamic Delivery Services
If you requested a same day ATA Carnet, you may require delivery by courier, although other clients also choose this option. A secure, quick and not too expensive solution in the majority of cases.
An alternative is to opt for overnight secure delivery, which saves cost. We can also use Royal Mail trackable delivery services, which may take a little longer but are reliable.
We will organise whichever delivery service suits your plans and wishes. In all cases, deliveries will be timed and signed for. Should you have any additional security, or delivery requirements, please let us know.
Returning Your ATA Carnet
Once again, you are welcome to call in after your journey, or arrange a carnet’s return to our offices by courier. Other safe options are welcome, such as Royal Mail, we do ask that you use a “signed for” service to leave us both with certainty.
For local and London based clients, we can arrange collection. Wherever you are, in the UK, or further afield, if in any doubt, you are welcome to contact our staff. They can suggest the best route for you to take.
The return and closure of a carnet is part of a cycle which deserves support throughout. If we can offer any further advice on this aspect, do not hesitate to give our support team a call.